Acceptable Use Policy

Carriers may send data only for agencies they have appointed. Agencies may upload only their own records. Don’t send health or life insurance data; Relay rejects those lines.

Don’t use Relay with agency usernames and passwords to scrape carrier portals, or ask agencies to give you their carrier credentials.

• No attempts to access another organization’s data, including by guessing IDs.
• No load testing against live endpoints without our written agreement. Use the sandbox.
• No malware, or files crafted to exploit parsers.
• No circumventing rate limits, verification or approval rules.

Partners must describe accurately what data they request and why, and must stop using an install as soon as it’s revoked.

Report abuse to security@emeraldrelay.com. We may suspend access that puts the network or its data at risk.