AI Disclosure
Effective October 1, 2026. Last updated October 1, 2026. Version 2026-10-01.
1.Where Relay uses AI
Only to read declarations-page PDFs that an agency uploads itself, and to suggest mapping labels. Relay has no chatbot, and AI never runs on carrier files.
2.Human review, always
AI-extracted transactions are created on hold with the label “AI-extracted — review before sending.” Nothing is delivered until a person at the agency reviews the fields next to the PDF and approves it.
3.No decisions about people
AI doesn’t make underwriting, eligibility or pricing decisions. It only drafts data for a person to check.
4.Provider and retention
Extraction uses Anthropic’s Claude under zero-retention terms. Prompts aren’t stored by Relay; the reviewed result is stored as a normal policy record.
Emerald Infinite, LLC operates Emerald Relay. Questions about this document: privacy@emeraldrelay.com. Emerald Infinite, LLC · Address to be confirmed before launch.